Privacy Policy for Mobilemend Chat (by Mobilemend / Alhera Communication)
We value your privacy. This Privacy Policy outlines how Mobilemend / Alhera Communication collects, uses, and protects your personal data when you interact with our chatbot or messaging tools, including Mobilemend Chat via WhatsApp, Messenger, or Facebook.
1. What We Collect
Your name, phone number, and email (only if provided).
Your messages and interactions with the chatbot.
Technical data (e.g., device type, IP address).
2. Why We Collect It
To respond to your inquiries and provide service support.
To improve the quality and accuracy of our chatbot responses.
For internal analytics and customer care.
3. Sharing of Data
We do not sell or rent your personal information. We may share data with trusted service providers like Meta (Facebook/WhatsApp) to help operate the chatbot.
4. Your Rights
You may request access to, correction, or deletion of your personal data at any time by contacting us.
5. Legal Basis
This service is operated by Alhera Communication, the registered business behind the Mobilemend brand and platform.
6. Contact Information
Alhera Communication
Email: support@mobilemend.in
Address: 35, Bentinck Street, Esplanade, Kolkata 700069